Outage in Square

Degraded Performance: Customer Directory Service

Resolved Minor
April 21, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

IsDown continuously monitors the Square status page and multiple sources to provide up-to-date information. Check back with us for the latest Square uptime status.

Outage Details

We’ve received confirmed reports of issues impacting the Customer Management Service. We’re currently investigating further with our Engineering teams and will be back to update as soon as we know more.
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 04/21/2022 05:50PM

Our teams have issued a solution and are currently monitoring behavior. Services are beginning to stabilize and we'll continue to provide updates as the fix progresses.

MONITORING about 3 years ago - at 04/21/2022 05:31PM

Our Teams have issued a fix and are currently monitoring services. Services appear to be stabilizing and returning to a functional state.

We’ll continue to update as the fix progresses.

IDENTIFIED about 3 years ago - at 04/21/2022 05:12PM

Our Engineering Team is continuing to determine the root cause of disruptions to Customer Management & Directory. This will affect all Customer Directory services including Invoices, Marketing, Appointments, and Card on File payments.

We'll be back to update as soon as we know more.

INVESTIGATING about 3 years ago - at 04/21/2022 05:02PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 04/21/2022 04:59PM

We’ve received confirmed reports of issues impacting the Customer Management Service.

We’re currently investigating further with our Engineering teams and will be back to update as soon as we know more.

Latest Square outages

Square Card Disruption - about 1 hour ago
Payroll Disruption - 3 days ago

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