Degraded Performance: Square Services

We can now confirm that the disruption impacting Square services has been resolved.
Please be aware that sellers may encounter delays in the updating of certain product/services:

- Offline Mode Payments: Payments are being uploaded, but there will be a slight delay before they appear as completed.
Any new Offline Mode Payments will be completed as normal in the coming hours.

- Square Reporting Tools: There is a possibility of delays in updating new billing and transaction information across all Square reporting tools, including those in all Square Point of Sale apps and the Dashboard.

- Transfers: we anticipate slight delays for some transfers on Friday, September 8.
However, we want to reassure all our US sellers that you will receive your transfers by 12:00 PM, PDT on Friday, September 8.

We understand how important it is to have your business tools fully operational, and for this reason, our engineering team is currently engaged in discussions to prevent similar disruptions from happening in the future.

We sincerely thank you for your patience as our team worked to resolve this issue, and we apologize for any inconvenience this disruption may have caused to your business.

Once this disruption has been fully investigated, we plan to publish a full review of this issue and determine what steps we can take to prevent it from happening again.

Your continued patience and support mean a lot to us as our engineers oversee the implemented solution. Services are steadily regaining their functionality, and we will share any additional updates on this platform as soon as they become available.

We are actively observing the recovery of all Square systems and will continue to post live updates here. Thanks again for your patience.
For instant answers to common questions, visit our Support Center at squareup.com/help or our Seller Community at sellercommunity.com.

We are continuing to monitor the situation and the fix implemented by our engineering teams.
Thank you for bearing with us.

As a reminder - as a result of this disruption affecting multiple Square Services, we anticipate slight delays for some transfers on Friday, September 8.
However, we want to reassure all our US sellers that you will receive your transfers by 12:00 PM, PDT on Friday, September 8.

We appreciate your ongoing patience and support as our engineers continue to monitor the solution implemented. We are continuing to see services regain functionality and we'll post any further updates here as we have them.

Our engineering team is continuing to monitor the results of the fix implemented and Square services are continuing to recover.
As a reminder, for instant answers to common questions, visit our Support Center at squareup.com/help or our Seller Community at sellercommunity.com. Thank you.