Black Screen Showing On Square Register

Our Engineering Team has implemented a fix and we’re beginning to see the Register operate as normal.

If an “Error Syncing” message displays on the Register, please sign out and sign back in. This will fix any remaining display issues.

Apologies for the disruption today. We’ll be back with a final update once the issue has been fully resolved.

Good news! Our Engineering Team has identified the issues causing a blank screen to show on the Square Register and are working on a resolution.

As a workaround, re-issuing device codes will allow sellers to see their business home screen as normal.

Thanks for your patience while they continue to work towards a fix. We'll continue to share updates as we receive them.

We're actively investigating reports of some sellers getting a black screen on their Square Register, then showing a different business after doing a restart. Also, some invoices were sending under the incorrect business name.

Thank you for your patience while our engineers work on a permanent fix!