Outage in Square

Payments Disruption

Resolved Minor
October 20, 2025 - Started about 3 hours ago - Lasted about 2 hours

Incident Report

We are currently experiencing a disruption that is impacting some Square services. Currently, phone and messaging support is unavailable. We're also experiencing issues with some SMS sends, and some Sellers may experience delays processing refunds. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 10/20/2025 09:54AM

We have released a fix for the earlier disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

INVESTIGATING about 3 hours ago - at 10/20/2025 07:46AM

We are currently experiencing a disruption that is impacting some Square services. Currently, phone and messaging support is unavailable. We're also experiencing issues with some SMS sends, and some Sellers may experience delays processing refunds.

We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Latest Square outages

Payments Disruption - about 1 hour ago
Dashboard Disruption - 4 days ago
Messaging Support Disruption - 4 days ago
Payments Disruption - 6 days ago
Point of Sale Disruption - 12 days ago

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