Degraded Performance: Delayed Payment Statements

Between October 17-19, a technical issue with our banking partner resulted in some Visa card transactions (processed between October 7 - October 19) not being properly deducted from buyers' account balances or refunded to buyers' account balances, even though payments and refunds were successfully processed by sellers. While sellers have correctly received, or refunded, all funds and their accounts are accurate, some buyers may notice their account balances have not yet reflected these completed transactions. We are working with our banking partner to correct these account balance discrepancies and expect transactions to post on buyers’ accounts over the next couple of days.

Between October 17-19, a technical issue with our banking partner resulted in some Visa card transactions not being properly deducted from buyers' account balances or refunded to buyers' account balances, even though payments and refunds were successfully processed by sellers. While sellers have correctly received, or refunded, all funds and their accounts are accurate, some buyers may notice their account balances have not yet reflected these completed transactions. We are working with our banking partner to correct these account balance discrepancies and expect transactions to post on buyers’ accounts over the next couple of days.

We are continuing to investigate the disruption with a bank partner where some payments and refunds are delayed from appearing on buyer statements. We appreciate your patience while our team continues working with our bank partner to restore normal visibility as quickly as possible.

We’re currently investigating a disruption with a bank partner where some payments and refunds are delayed from appearing on buyer statements. Payments are processing normally and seller balances are accurate. Our team is working with the bank partner to identify the cause and restore normal visibility as quickly as possible.