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Outage in Square

Android Point of Sale Sellers Unable to Settle Split Tips

Resolved Minor
March 09, 2026 - Started 1 day ago - Lasted about 5 hours

Incident Report

Summary AI Generated

Square experienced a 5.1-hour disruption affecting Android Point of Sale users on versions 6.97 or 6.98, preventing them from adding tips to the final portion of split transactions while still allowing tips on the first split. The issue was resolved with a software fix, and services returned to full functionality with the engineering team monitoring the restoration.

We are currently experiencing a disruption that is preventing Square Sellers on Android Point of Sale version 6.97 or 6.98. from adding tips to split transactions. Sellers will be able to add tips to the fist tip of the split transaction, but the final transaction does not allow tipping. Thank you for your patience as we continue to investigate the issue and will update you one we know more.
Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 03/09/2026 10:06PM

We have released a fix for the earlier tipping disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

IDENTIFIED 1 day ago - at 03/09/2026 05:36PM

We are currently experiencing a disruption that is preventing Square Sellers on Android Point of Sale version 6.97 or 6.98. from adding tips to split transactions. Sellers will be able to add tips to the fist tip of the split transaction, but the final transaction does not allow tipping. Thank you for your patience as we continue to investigate the issue and will update you one we know more.

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