Outage in Square
Chat Support Outage
Resolved Minor
August 18, 2026 - Started about 16 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Square's chat support experienced intermittent outages lasting approximately 2.1 hours, preventing customers from accessing live chat assistance. At least one user reported difficulty accessing their banking information during the disruption. The engineering team resolved the issue, with phone, email, and the Support Center available as alternative contact channels throughout the incident.
We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.
Latest Updates ( sorted recent to last )
INVESTIGATING
about 16 hours ago - at 08/18/2026 05:49PM
We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.
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