Outage in Squarespace

Squarespace Commerce: Unable to export orders for a specific product

Resolved Major
August 22, 2024 - Started about 1 year ago - Lasted 36 minutes
Official incident page

Incident Report

We are currently investigating an issue where it is not possible to export orders for a specific product in Squarespace Commerce. When selecting "Download CSV," the specific product does not appear as an option to select.
Components affected
Squarespace Commerce

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/22/2024 10:39PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 08/22/2024 10:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 08/22/2024 10:04PM

We are currently investigating an issue where it is not possible to export orders for a specific product in Squarespace Commerce. When selecting "Download CSV," the specific product does not appear as an option to select.

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