Outage in Squarespace

Acuity Scheduling / Clients unable to process payments using Square

Resolved Minor
September 23, 2025 - Started about 1 month ago - Lasted about 12 hours
Official incident page

Incident Report

Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.
Components affected
Squarespace Scheduling

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/23/2025 10:03PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/23/2025 09:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/23/2025 08:25PM

The issue has been identified and a fix is being implemented.

IDENTIFIED about 1 month ago - at 09/23/2025 08:16PM

Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.

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