Outage in Squarespace

Related products not loading on product detail pages

Resolved Minor
December 09, 2025 - Started 29 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating reports of related products not loading on product detail pages.
Components affected
Squarespace Commerce

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 12/09/2025 05:32AM

This incident has been resolved.

IDENTIFIED 29 days ago - at 12/09/2025 05:20AM

We are continuing to work on a fix for this issue.

IDENTIFIED 29 days ago - at 12/09/2025 04:58AM

We are continuing to work on a fix for this issue.

IDENTIFIED 29 days ago - at 12/09/2025 04:35AM

We've identified the cause and the team is working on a resolution.

INVESTIGATING 29 days ago - at 12/09/2025 04:22AM

We are currently investigating reports of related products not loading on product detail pages.

INVESTIGATING 29 days ago - at 12/09/2025 04:01AM

We are currently investigating reports of related products not loading on product detail pages.

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