Outage in Squarespace
New Payment Methods Cannot Be Saved
Resolved MajorIncident Report
Summary AI Generated
Squarespace experienced a major incident where users were unable to save new payment methods to their accounts. The issue affected the Accounts & Billing system for 1.4 hours before being resolved. The problem was mitigated and monitored before full resolution was confirmed.
We’re investigating issues with new payment details being saved.
Components affected
Squarespace Accounts & BillingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/21/2026 06:41PM
This incident has been resolved.
MONITORING
1 day ago - at 04/21/2026 06:13PM
Issue has been mitigated and we are monitoring the fix.
INVESTIGATING
1 day ago - at 04/21/2026 05:38PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 04/21/2026 05:21PM
We’re investigating issues with new payment details being saved.
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