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Outage in SQUIRE

Tip transaction reporting

Resolved Minor
June 06, 2024 - Started almost 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

SQUIRE is investigating an issue impacting tip transactions appearing in SQUIRE Reports. Credit card tips are processing successfully. We are actively looking into why the reporting isn't correct and will let you know as soon as we have more information.
Components affected
SQUIRE Reporting

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/07/2024 04:00AM

SQUIRE is happy to report that the issue impacting SQUIRE reports has been resolved. If you are still having an issue please reach out to our support team directly.

IDENTIFIED almost 2 years ago - at 06/06/2024 08:06PM

We have identified the issue and are actively working to resolve it. We appreciate your patience as we continue to work through this as quickly as possible. Credit card tip transactions are processing successfully but not reflecting in SQUIRE reporting. An update will be provided once a fix has been released.

INVESTIGATING almost 2 years ago - at 06/06/2024 05:25PM

SQUIRE is investigating an issue impacting tip transactions appearing in SQUIRE Reports. Credit card tips are processing successfully. We are actively looking into why the reporting isn't correct and will let you know as soon as we have more information.

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