SQUIRE experienced an SMS delivery issue lasting 39.3 hours that prevented customers from receiving SMS verification codes needed for login and caused delays or failures in SMS appointment reminders. During the outage, the service provided alternative delivery methods including email for login codes and email/push notifications for appointment reminders, while marketing communications through Engage remained unaffected. The issue was identified, fixed by the engineering team, and fully resolved with SMS delivery returning to normal operation.
Trusted by 1,000+ teams
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
The issue affecting SMS message delivery has been resolved. We are continuing to monitor any residual latency. SMS verification codes and appointment reminders are now delivering as expected. Marketing communications through Engage were not impacted. If you continue to experience any issues, please reach out to our support team. Thank you for your patience.
We are continuing to monitor the SMS message delivery issue. Appointment reminders and notifications are being delivered via email and push notifications, and login codes are being delivered via email only at this time. Marketing communications sent through Engage remain unaffected. We will provide a final update once the issue is fully resolved. We appreciate your patience while we work to address the issue.
We have identified the issue affecting SMS message delivery, preventing some customers from receiving SMS verification codes and appointment reminders. Marketing communications sent through Engage are unaffected. Our engineering team is working on a fix. We will provide an update as soon as we have more information. We appreciate your patience while we work to address the issue.
SQUIRE is investigating an issue affecting SMS message delivery. Some customers may be unable to receive SMS verification codes required to log in, and appointment reminders sent via SMS may be delayed or undelivered. Marketing communications sent through Engage are unaffected. We are actively investigating the situation and will provide an update as soon as we have more information. We appreciate your patience while we work to address the issue.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with