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Outage in SQUIRE

SQUIRE SMS Delivery

Resolved Minor
May 24, 2026 - Started 25 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

SQUIRE experienced an SMS delivery issue lasting 39.3 hours that prevented customers from receiving SMS verification codes needed for login and caused delays or failures in SMS appointment reminders. During the outage, the service provided alternative delivery methods including email for login codes and email/push notifications for appointment reminders, while marketing communications through Engage remained unaffected. The issue was identified, fixed by the engineering team, and fully resolved with SMS delivery returning to normal operation.

SQUIRE is investigating an issue affecting SMS message delivery. Some customers may be unable to receive SMS verification codes required to log in, and appointment reminders sent via SMS may be delayed or undelivered. Marketing communications sent through Engage are unaffected. We are actively investigating the situation and will provide an update as soon as we have more information. We appreciate your patience while we work to address the issue.
Components affected
SQUIRE SQUIRE MessageBird

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 05/26/2026 05:36PM

The issue affecting SMS message delivery has been resolved. We are continuing to monitor any residual latency. SMS verification codes and appointment reminders are now delivering as expected. Marketing communications through Engage were not impacted. If you continue to experience any issues, please reach out to our support team. Thank you for your patience.

MONITORING 24 days ago - at 05/26/2026 01:34PM

We are continuing to monitor the SMS message delivery issue. Appointment reminders and notifications are being delivered via email and push notifications, and login codes are being delivered via email only at this time. Marketing communications sent through Engage remain unaffected. We will provide a final update once the issue is fully resolved. We appreciate your patience while we work to address the issue.

IDENTIFIED 25 days ago - at 05/25/2026 01:16PM

We have identified the issue affecting SMS message delivery, preventing some customers from receiving SMS verification codes and appointment reminders. Marketing communications sent through Engage are unaffected. Our engineering team is working on a fix. We will provide an update as soon as we have more information. We appreciate your patience while we work to address the issue.

INVESTIGATING 25 days ago - at 05/25/2026 02:23AM

SQUIRE is investigating an issue affecting SMS message delivery. Some customers may be unable to receive SMS verification codes required to log in, and appointment reminders sent via SMS may be delayed or undelivered. Marketing communications sent through Engage are unaffected. We are actively investigating the situation and will provide an update as soon as we have more information. We appreciate your patience while we work to address the issue.

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