Salesforce experienced an outage that caused intermittent disruptions to SQUIRE's support case intake and responsiveness via ServiceCloud for approximately 10 hours. The incident was driven by a third-party Salesforce issue outside of SQUIRE's direct control. Normal support operations were restored by the end of the incident window.
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SQUIRE is happy to report that we're seeing our support case intake and responsiveness have returned to normal. If you are still experiencing an issue reaching our support team, please reach out to us directly.
SQUIRE previously identified an ongoing incident with our partner, Salesforce, which may still be causing intermittent issues with support case intake and responsiveness. We will provide an update as soon as the issue is resolved. We appreciate your patience as we continue to work through this as quickly as possible.
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