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Outage in SQUIRE

Salesforce and ServiceCloud Intermediate Downtime

Resolved Minor
September 16, 2026 - Started 12 days ago - Lasted about 10 hours
Official incident page

Incident Report

Summary AI Generated

Salesforce experienced an outage that caused intermittent disruptions to SQUIRE's support case intake and responsiveness via ServiceCloud for approximately 10 hours. The incident was driven by a third-party Salesforce issue outside of SQUIRE's direct control. Normal support operations were restored by the end of the incident window.

SQUIRE previously identified an ongoing incident with our partner, Salesforce, which may still be causing intermittent issues with support case intake and responsiveness. We will provide an update as soon as the issue is resolved. We appreciate your patience as we continue to work through this as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 09/16/2026 10:51PM

SQUIRE is happy to report that we're seeing our support case intake and responsiveness have returned to normal. If you are still experiencing an issue reaching our support team, please reach out to us directly.

MONITORING 12 days ago - at 09/16/2026 12:58PM

SQUIRE previously identified an ongoing incident with our partner, Salesforce, which may still be causing intermittent issues with support case intake and responsiveness. We will provide an update as soon as the issue is resolved. We appreciate your patience as we continue to work through this as quickly as possible.

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