Outage in StackPath

Degraded Performance: Washington D.C., Chicago, Frankfurt, London, Seattle, Los Angeles PoP

Resolved Minor
August 03, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We experienced a large shift of traffic on our Washington D.C., Chicago, Frankfurt, London, Seattle, and Los Angeles PoP. Customers may experience time-outs and elevated rebuffering in the US and Europe. Our engineers are working on a resolution and we will update our Status Page as soon as more information becomes available. If you have questions, our Support team is available 24/7 through email at hi@stackpath.com / support@highwinds.com or by phone at 1-800-570-2253.
Components affected
StackPath CH - Chicago, IL, United States StackPath LO - London, United Kingdom StackPath DC - Washington, DC, United States StackPath LA - Los Angeles, CA, United States StackPath SK - Stockholm, Sweden StackPath SE - Seattle, WA, United States
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/03/2023 08:06PM

This incident has been resolved.

MONITORING over 1 year ago - at 08/03/2023 06:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/03/2023 05:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 08/03/2023 04:11PM

We experienced a large shift of traffic on our Washington D.C., Chicago, Frankfurt, London, Seattle, and Los Angeles PoP. Customers may experience time-outs and elevated rebuffering in the US and Europe. Our engineers are working on a resolution and we will update our Status Page as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com / support@highwinds.com or by phone at 1-800-570-2253.

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