Outage in StackPath

Stackpath Portal Issue

Resolved Minor

December 13, 2023 - Started over 2 years ago - Lasted 7 days
Official incident page

Incident Report

Customers who have not completed user verification on their account may be unable to use the portal currently. We are working to resolve the issue so that users can complete this verification and resume using the portal If you have questions, our Support team is available 24/7 through email at hi@stackpath.com.

Components affected

StackPath control.stackpath.com

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/20/2023 03:31AM

This incident has been resolved

MONITORING over 2 years ago - at 12/19/2023 10:29PM

A fix has been implemented and we are monitoring the results

IDENTIFIED over 2 years ago - at 12/18/2023 07:17PM

Our team is continuing to work towards a mitigation for problems with our user verification workflow.

IDENTIFIED over 2 years ago - at 12/14/2023 07:27PM

We have identified a problem in the verification workflow, and our teams are working to implement a fix.

INVESTIGATING over 2 years ago - at 12/13/2023 02:59PM

Customers who have not completed user verification on their account may be unable to use the portal currently. We are working to resolve the issue so that users can complete this verification and resume using the portal

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com.

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