Outage in Staffbase

[App/Intranet] - False displayed Line brakes in News Editor

Resolved Minor
July 25, 2024 - Started 6 months ago - Lasted about 22 hours
Official incident page

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Outage Details

Affected feature: News Articles, German and US System Some editors may be experiencing duplicated and incorrectly displayed line breaks in news. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Common Features
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/26/2024 08:31AM

The issue is resolved. We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

MONITORING 6 months ago - at 07/25/2024 02:53PM

We have implemented a fix for the problem and the news editor is working as intended again. If blank lines, which are not intended, have been created during the incident, you can remove them in the editor.

We will continue to monitor the systems until we are sure the issue is fully resolved.

INVESTIGATING 6 months ago - at 07/25/2024 10:31AM

Affected feature: News Articles, German and US System

Some editors may be experiencing duplicated and incorrectly displayed line breaks in news.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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