Outage in Staffbase

[App/Intranet] [German System / US System] - Access to news posts via the search function is currently unavailable

Resolved Minor

December 18, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Affected feature: Search Some users may encounter difficulties when attempting to access news posts via the search function. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Components affected

Staffbase Common Features

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/18/2024 11:43AM

We have released an update to resolve the issue. Consequently, the search should now be fully operational again.

We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still experiencing any problems. We’re happy to help!

IDENTIFIED 3 months ago - at 12/18/2024 10:49AM

We have identified the root cause and will now take steps to implement a solution.

INVESTIGATING 3 months ago - at 12/18/2024 10:35AM

Affected feature: Search

Some users may encounter difficulties when attempting to access news posts via the search function.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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