Outage in Staffbase
[App/Intranet] [US System] - Emails sent from the App/Intranet haven't been sent
Resolved Major
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Outage Details
Affected feature: Emails [Notifications, Invites, etc.]
Some customers may be experiencing that emails sent automatically via App/Intranet haven't been delivered to the recipients. This might include: notifications for news posts, submitted form replies, and invitations to new users.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Common FeaturesLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/10/2025 11:55AM
The issue is resolved. We apologize for the inconvenience this has caused and will contact affected customers individually about missing emails that couldn’t be resent.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
IDENTIFIED
3 months ago - at 02/10/2025 10:39AM
Affected feature: Emails [Notifications, Invites, etc.]
Some customers may be experiencing that emails sent automatically via App/Intranet haven't been delivered to the recipients. This might include: notifications for news posts, submitted form replies, and invitations to new users.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
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