Outage in Staffbase

[App/Intranet] [US System] - Emails sent from the App/Intranet haven't been sent

Resolved Major
February 10, 2025 - Started 30 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Affected feature: Emails [Notifications, Invites, etc.] Some customers may be experiencing that emails sent automatically via App/Intranet haven't been delivered to the recipients. This might include: notifications for news posts, submitted form replies, and invitations to new users. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Common Features
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 02/10/2025 11:55AM

The issue is resolved. We apologize for the inconvenience this has caused and will contact affected customers individually about missing emails that couldn’t be resent.

Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

IDENTIFIED 30 days ago - at 02/10/2025 10:39AM

Affected feature: Emails [Notifications, Invites, etc.]

Some customers may be experiencing that emails sent automatically via App/Intranet haven't been delivered to the recipients. This might include: notifications for news posts, submitted form replies, and invitations to new users.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Latest Staffbase outages

[App/Intranet] - Long Loading times on our German System - about 16 hours ago
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[App/Intranet] - Unsuccessful SSO logins related to 'external IDs' of users - 9 days ago
[App/Intranet] [German System / US System] - For all user roles except systemwide administrator it's currently not possible to create new chat groups - 14 days ago
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