Outage in Staffbase

[App/Intranet] [German System] – Files can’t be uploaded

Resolved Minor

April 30, 2025 - Started 12 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have received reports that uploading files for customers with apps on the German system is currently not working. When attempting to upload files, the upload process does not complete and continues indefinitely. Our teams are investigating the behavior and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Components affected

Staffbase Media API (Germany)

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/30/2025 03:32PM

The issue is resolved. We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

MONITORING 12 months ago - at 04/30/2025 12:36PM

We have implemented a fix, and file uploads should now work as expected again. We will continue to monitor the system to ensure the issue is fully resolved.

If you experience any further problems or have questions, please contact our support at support@staffbase.com.

INVESTIGATING 12 months ago - at 04/30/2025 12:00PM

We have received reports that uploading files for customers with apps on the German system is currently not working. When attempting to upload files, the upload process does not complete and continues indefinitely.

Our teams are investigating the behavior and will work to resolve this as fast as we can. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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