[App/Intranet] [Global] - [Users are unable to log in via SSO]

Incident Update – Resolved

The issue affecting SAML-based configurations has been identified and resolved. The impact was less severe than initially anticipated.

We observed a temporary degradation in performance in the Pacific region, which has now been fully addressed. At this time, all systems related to the main incident are operating normally.

Please note that there are still elevated error rates in the prod/de1 environment; however, these are unrelated to the original incident. Our teams are actively monitoring logs and metrics to ensure overall system stability and to identify any remaining customer-specific issues.

We apologize for any inconvenience caused and appreciate your patience while we worked to resolve this matter.

We have potentially identified the source of the issue affecting SAML-based configurations and are continuing to investigate the root cause.

Our teams are actively working to validate this finding and implement a resolution as quickly as possible. We will share further updates as more information becomes available.

Thank you for your continued patience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Affected feature: SSO login

Users may experience difficulties logging into the app or intranet via Single Sign-On (SSO). Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available.

To check which system your application is hosted on, navigate to Studio → Settings → API Access and review the tag displayed next to the title.

We apologize for any inconvenience this may cause. If you have questions or require assistance, please contact our support team at support@staffbase.com