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Outage in Staffbase

[App/Intranet/EMail] [Europe System] – Degraded performance in App/Intranet

Resolved Minor
April 27, 2026 - Started about 21 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Affected feature: App/Intranet/Email We have received reports that some customers on the Europe System are experiencing very slow or unresponsive behavior in the App/Intranet. Our teams are investigating the behavior and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 04/27/2026 02:46PM

The issue causing degraded performance on the Europe System has been resolved, and all systems are operating normally.

We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to our support at support@staffbase.com.

MONITORING about 20 hours ago - at 04/27/2026 01:21PM

We have taken measures to address the degraded performance on the Europe System, and performance levels are improving. Users should now experience normal behavior again in the App/Intranet.

We will continue to monitor the system closely to ensure performance remains stable.

If you continue to experience slow or unresponsive behavior, please contact our support at support@staffbase.com. We’re happy to help.

INVESTIGATING about 21 hours ago - at 04/27/2026 11:48AM

Affected feature: App/Intranet/Email

We have received reports that some customers on the Europe System are experiencing very slow or unresponsive behavior in the App/Intranet. Our teams are investigating the behavior and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

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