Outage in Staffbase

[Email Modern] [US System/German System] - Entra Unable Sync Contacts

Minor

April 24, 2026 - Started about 23 hours ago
Official incident page

Incident Report

Affected feature: Entra Contact Syncing Some customers may be experiencing a delay in sending test emails on Email Modern. We have not noticed this to be an issue affecting all customers, only some. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Components affected

Staffbase Common Features

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Latest Updates ( sorted recent to last )

IDENTIFIED about 21 hours ago - at 04/24/2026 06:57PM

We have identified the cause of the synchronization failures, our teams are currently working on applying the necessary configuration fixes to restore normal synchronization behavior. We will provide another update as soon as more information is available.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

INVESTIGATING about 23 hours ago - at 04/24/2026 05:03PM

Affected feature: Entra Contact Syncing

Some customers may be experiencing a delay in sending test emails on Email Modern. We have not noticed this to be an issue affecting all customers, only some.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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