Outage in Staffbase
[Email Modern] [German System] - Sent Emails are not being received
Resolved MajorIncident Report
Affected feature: Emails
Some customers may be experiencing that emails are not being received by their users.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 05/21/2026 07:10AM
This incident has been resolved, and all delayed emails have been sent successfully. We are sorry for the trouble this has caused.
Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!
MONITORING
21 days ago - at 05/20/2026 04:20PM
We have adjusted the available resources to resolve the issue, and customers should see sent emails hitting their users' inboxes again. We will continue to monitor the systems until we are sure the issue is fully resolved.
INVESTIGATING
21 days ago - at 05/20/2026 03:09PM
Affected feature: Emails
Some customers may be experiencing that emails are not being received by their users.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
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