Outage in Staffbase

Email US System - Certain Customers Unable to Receive Test Emails

Resolved Minor

March 30, 2026 - Started about 12 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Affected feature: Test Emails Some customers may be experiencing a delay in sending test emails on Email Modern. We have not noticed this to be an issue affecting all customers, only some. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 03/30/2026 05:58PM

The issue is resolved, and all customers are reporting test sends to be working again for all drafts. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems with test sends. We’re happy to help!

INVESTIGATING about 12 hours ago - at 03/30/2026 02:20PM

Affected feature: Test Emails

Some customers may be experiencing a delay in sending test emails on Email Modern. We have not noticed this to be an issue affecting all customers, only some.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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