[App/Intranet] [German System / US System] - For all user roles except systemwide administrator it's currently not possible to create new chat groups

We have released a fix that has resolved the issue. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems.

We have identified the root cause and will now take steps to correct the issue.

Additionally, the behavior is only occurring for customers who restrict the chat feature to certain target groups. Apps with a general visibility of the chat for all users are not affected.

Affected feature: Chat

We are currently experiencing issues with the chat function. It is no longer possible for all user roles, with the exception of the system-wide administrators, to create new chat groups.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.