Outage in Staffbase

[App/Intranet] Default Space Administrator's access removed

Resolved Minor

December 18, 2024 - Started 3 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Affected feature: App/Intranet Space Administrative Access A change was rolled out that inadvertently removed all administrators from the default Space. Please note that this does not affect Global Administrator access, or any Space that is not set as the default Space. If your organization does not have Spaces enabled, this outage does not affect you. This issue is affecting customers on both US and DE servers. We are currently working diligently to restore all previous permissions to resolve this as fast as we can. We will share more information soon. We apologize for any inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Components affected

Staffbase Native App - Android Staffbase Native App - iOS

Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 12/18/2024 11:42PM

Data has been restored across all Staffbase servers.

IDENTIFIED 3 days ago - at 12/18/2024 10:41PM

Data recovery for DE servers has been completed and verified. Currently restoring data for US servers.

IDENTIFIED 3 days ago - at 12/18/2024 07:31PM

Data recovery process has been started.

INVESTIGATING 3 days ago - at 12/18/2024 07:17PM

Affected feature: App/Intranet Space Administrative Access

A change was rolled out that inadvertently removed all administrators from the default Space. Please note that this does not affect Global Administrator access, or any Space that is not set as the default Space. If your organization does not have Spaces enabled, this outage does not affect you.

This issue is affecting customers on both US and DE servers. We are currently working diligently to restore all previous permissions to resolve this as fast as we can. We will share more information soon.

We apologize for any inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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