Outage in Staffbase

Native App - Plugins (forms, calendar, event registration, etc.) aren't working

Resolved Minor
October 09, 2024 - Started 2 months ago - Lasted 35 minutes
Official incident page

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Outage Details

The Launchpad and several plugins, including forms and the calendar plugin, are currently not working in the native app. Some users will experience that opening plugins in the native app is currently not possible. Our teams are investigating the issue and working to resolve it as soon as possible. We will provide more information soon. You can see which system your app is hosted on by going to Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions about this issue, please contact our support team at support@staffbase.com.
Components affected
Staffbase Native App - Android Staffbase Native App - iOS
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/09/2024 01:45PM

We have released an update to resolve the issue and all functions of the app have been restored.
We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

IDENTIFIED 2 months ago - at 10/09/2024 01:22PM

We have identified the root cause of the issue and will now take steps to fix it.

INVESTIGATING 2 months ago - at 10/09/2024 01:12PM

The Launchpad and several plugins, including forms and the calendar plugin, are currently not working in the native app.

Some users will experience that opening plugins in the native app is currently not possible.

Our teams are investigating the issue and working to resolve it as soon as possible. We will provide more information soon.

You can see which system your app is hosted on by going to Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions about this issue, please contact our support team at support@staffbase.com.

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