Outage in Staffbase

[App/Intranet/Email] [US System] – Degraded performance in App/Intranet & Employee Email

Resolved Minor

February 18, 2026 - Started about 18 hours ago - Lasted about 17 hours
Official incident page

Incident Report

Affected feature: App/Intranet & Employee Email We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

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Latest Updates ( sorted recent to last )

RESOLVED about 2 hours ago - at 02/19/2026 09:45AM

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

MONITORING about 18 hours ago - at 02/18/2026 05:34PM

We have taken measures to address the degraded performance on the US system, and performance levels are improving. Users should now experience normal behavior again in the App/Intranet and Employee Email.

We will continue to monitor the system closely to ensure performance remains stable.

If you continue to experience slow or unresponsive behavior, please contact our support at support@staffbase.com
We’re happy to help.

INVESTIGATING about 18 hours ago - at 02/18/2026 05:13PM

Affected feature: App/Intranet & Employee Email

We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

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