Outage in Staffbase
[European System] [App/Intranet/Email] - Degraded performance
Resolved Minor
September 21, 2026 - Started 23 days ago
- Lasted about 23 hours
Incident Report
We have received reports that some customers on the European system are experiencing severely degraded performance when using the Staffbase web application.
You can see on which system your application is hosted by going to Studio > Settings > API Access.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at support@staffbase.com "support@staffbase.com": mailto:support@staffbase.com.
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Latest Updates ( sorted recent to last )
MONITORING
22 days ago - at 09/21/2026 04:20PM
We have taken measures to address the degraded performance and the issue affecting Search on the European system. Performance levels have improved and Search functionality has been restored.
We will continue to monitor the system closely to ensure everything remains stable.
IDENTIFIED
23 days ago - at 09/21/2026 11:10AM
Performance levels on the European system have returned to normal. However, we have identified that the Search function is currently not working as expected.
Our teams are investigating this issue and working on a resolution.
INVESTIGATING
23 days ago - at 09/21/2026 09:30AM
We have received reports that some customers on the European system are experiencing severely degraded performance when using the Staffbase web application.
You can see on which system your application is hosted by going to Studio > Settings > API Access.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at support@staffbase.com "support@staffbase.com": mailto:support@staffbase.com.
Latest Staffbase outages
[European System] [App/Intranet/Email] Intermittent issues affecting Common Features in Europe - 6 days ago
[European System] [App/Intranet/Email] Intermittent issues affecting Common Features in Europe - 21 days ago
[App/Intranet/Email] [German System / US System] - Delay in Email Delivery due to Microsoft 365/Outlook server issues on the receiving end - about 1 month ago
[App/Intranet/Email] [Global] - Degraded Performance of AI Navigator, Podcast Generation and other AI parts of Staffbase - about 1 month ago
[App/Intranet/Email] [Global] - error loading contents - 3 months ago
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