Outage in Stardekk

Temporary issues with payment transactions

Resolved Minor
January 21, 2024 - Started about 1 year ago - Lasted about 23 hours
Official incident page

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Outage Details

We're currently experiencing some issues with payment transactions in Cubilis and Bookingplanner. This is due to a problem with one of our external service providers. Our team is actively working with them to resolve this as quickly as possible. We apologise for any inconvenience this may cause and will keep you updated on this channel.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/22/2024 09:37AM

The issues with payment transactions in Cubilis and Bookingplanner have been resolved. Our external service provider has successfully addressed the problem and all services are now operating normally. We thank you for your patience during this time and apologise for any inconvenience caused.

IDENTIFIED about 1 year ago - at 01/21/2024 12:04PM

We've been informed by our external provider that the current issue with payment transactions in Cubilis and Bookingplanner is a general problem, not specific to our services. They are working hard to fix it. We will provide updates as we receive more information.

IDENTIFIED about 1 year ago - at 01/21/2024 10:26AM

We're currently experiencing some issues with payment transactions in Cubilis and Bookingplanner. This is due to a problem with one of our external service providers. Our team is actively working with them to resolve this as quickly as possible. We apologise for any inconvenience this may cause and will keep you updated on this channel.

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