Outage in Saltoks
IQ1 M2M Connection issue
Resolved MinorIncident Report
We are investigating an issue surrounding connection issues on IQ1 devices. We believe this may be due to an issue on our SIM providers side.
Due to the IQ1 being offline, no new access changes can be synced to the IQ1 whilst they are offline and only existing access rules will work.
Once the connection is restored all events will return and new access rules will be synced again automatically.
Due to the IQ1 being offline, no new access changes can be synced to the IQ1 whilst they are offline and only existing access rules will work.
Once the connection is restored all events will return and new access rules will be synced again automatically.
Components affected
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Latest Updates ( sorted recent to last )
about 1 month ago - at 09/26/2025 07:24AM
We are investigating an issue surrounding connection issues on IQ1 devices. We believe this may be due to an issue on our SIM providers side.
Due to the IQ1 being offline, no new access changes can be synced to the IQ1 whilst they are offline and only existing access rules will work.
Once the connection is restored all events will return and new access rules will be synced again automatically.
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