Outage in Statuspage

statuspage.io domain not resolving in Brazil region for some users

Minor
February 13, 2025 - Started 9 days ago
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 02/20/2025 03:43PM

Please follow the steps mentioned in the below link to mitigate the DNS issues in Brazil for statuspage.io domains:
https://community.atlassian.com/t5/Statuspage-articles/Mitigation-steps-for-statuspage-io-domain-ISP-Issues-in-Brazil/ba-p/2951025#M274

IDENTIFIED 3 days ago - at 02/19/2025 09:55AM

We have determined that the connectivity issue is due to a DNS name resolution problem affecting certain ISPs in Brazil, which are unable to resolve *.statuspage.io domains. This issue does not impact all Brazilian customers and subscribers; it varies depending on the customer's or subscriber's ISP. Customers using custom domains for their status pages are not affected. While your Statuspage remains available, ISP configurations are preventing traffic from resolving the Statuspage domain.

We are exploring mitigation strategies, but we advise affected customers to contact their ISP to understand why their ISP cannot resolve *.statuspage.io domains.

INVESTIGATING 8 days ago - at 02/14/2025 07:07AM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 02/13/2025 07:22PM

We are currently investigating this issue.

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