Outage in Stax Payments

Potential blank screen when using Stax Pay and Stax Connect

Resolved Minor
February 09, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are seeing a potential issue for some users when using StaxPay and StaxConnect where the screen will go blank. This appears to be due to a change in recent web browser updates like Google Chrome 110 and Fire Fox developer preview edition. This issue is being investigated.
Components affected
Stax Payments Web Applications
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/09/2023 11:10PM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 02/09/2023 09:54PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 02/09/2023 08:48PM

We are seeing a potential issue for some users when using StaxPay and StaxConnect where the screen will go blank. This appears to be due to a change in recent web browser updates like Google Chrome 110 and Fire Fox developer preview edition. This issue is being investigated.

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