Outage in Stay Ai
Customer Portal Login - Refresh Required
Resolved MinorIncident Report
We are aware of an issue where some customers are unable to log into their portals on the first attempt and need to refresh the page. Our team has identified the root cause and is actively working on a permanent fix.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 08/28/2025 08:58PM
This incident was caused by a recent optimization to the customer portal, which led to the portal loading before Shopify’s context was fully ready. The issue has been resolved.
IDENTIFIED
5 months ago - at 08/28/2025 05:52PM
We are aware of an issue where some customers are unable to log into their portals on the first attempt and need to refresh the page. Our team has identified the root cause and is actively working on a permanent fix.
Latest Stay Ai outages
Errors While Rendering Merchant and Customer Portals - 6 days ago
Intermittent Issues with Subscription Product Updates - about 2 months ago
Scheduled Maintenance Coming Soon - 11 months ago
Yearly Notification Update - over 1 year ago
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