Outage in sticky.io

Issue with the Country Code

Resolved Major
May 25, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team is currently investigating this issue and actively working on a resolution. We will provide our next update on the matter within the next 30 minutes.
Components affected
sticky.io Transaction API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/25/2023 03:11PM

Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and addressed it. A fix has been deployed and the issue has been fully resolved.

MONITORING over 1 year ago - at 05/25/2023 02:54PM

Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and addressed it. We continue to actively investigate & monitor all aspects of the platform. We will provide our next update within 30 min.

IDENTIFIED over 1 year ago - at 05/25/2023 02:21PM

Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and is actively working to resolve it. We will provide our next update on the matter within the next 30 minutes.

INVESTIGATING over 1 year ago - at 05/25/2023 02:15PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 05/25/2023 01:53PM

Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team is currently investigating this issue and actively working on a resolution. We will provide our next update on the matter within the next 30 minutes.

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