Issue with edge services' outage affecting customers in Europe and North America

After extended monitoring, we are marking this incident as resolved.

We again apologize to all who are affected by the disruption and appreciate your patience and support. The team will conduct a post mortem and we share more details as we investigate fully.

All services have been restored for nearly all customers. We are currently addressing isolated cases with individual customers to ensure full resolution. We continue to monitor.

We are deploying an additional fix. All services are stabilizing, but the situation is ongoing so we continue to monitor and fix as we see issues.

US1 API services are operational. We are still monitoring US1 linksharing and gateway elevated error rates. EU1 Linksharing and EU1 gateway are also now seeing elevated error rates.

US1 API has been restored, we are monitoring linksharing and gateway but error rates are decreasing. EU1 and AP1 continue to function normally.

US1 API is now experiencing errors affecting all US1 services (gateway, linksharing, uplink). EU1 and AP1 are unaffected.

All services are operational. We are continuing to monitor.

Linksharing is being brought online in the U.S. and error rates are dropping. E.U. will be restored next.

Gateway services (S3 API) are still online and functioning normally. Linksharing is being brought back online.

E.U. Gateway services (S3 API) are restored. The team is focusing on bringing back online linksharing next.

U.S. Gateway (S3 API) services are restored. E.U. Gateway services are seeing decreased error rates and will be restored soon.

We are continuing to bring gateway services (S3 API) back online, requests in U.S. are seeing error rates decrease. E.U. gateway services are coming back online.

We've implemented a fix and gateway services (S3 API) is gradually coming back online. Linksharing is still experiencing an issue.

The issue has been identified and a fix is being implemented. The team will send another update in 15 minutes.

We are experiencing an issue with edge services' outage affecting customers in the Europe and North America regions.

Our engineering team is actively investigating.

We apologize to all who are affected by the disruption.