Outage in Street Contxt

Email Delivery and Login Issues

Resolved Major
October 20, 2025 - Started about 2 months ago - Lasted about 14 hours
Official incident page

Incident Report

We’re currently experiencing a service disruption due to a widespread AWS outage impacting Street Context and other platforms. This may result in email delivery delays and login issues. Our team is actively working to mitigate the impact, and we’ll provide an update as soon as service is fully restored. We appreciate your patience in the meantime.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 01:57AM

Officially moving this issue to Resolved. Email continues to relay as intended.
Every user whose email failed to deliver has been notified by the Support team.

MONITORING about 2 months ago - at 10/20/2025 08:48PM

Email delivery is now fully functional. We will continue to monitor closely to ensure all is well.

Please note that some client's emails may need to be resent. Our Support team will reach out to those affected users and inform them accordingly.

IDENTIFIED about 2 months ago - at 10/20/2025 06:18PM

We are continuing to see delays due to email sending. AWS are still working to apply fixes.

IDENTIFIED about 2 months ago - at 10/20/2025 05:18PM

We are again seeing email delays related to the outage. AWS are still recovering. We expect an update from them within the hour, and will keep you posted.

MONITORING about 2 months ago - at 10/20/2025 04:46PM

Email delivery has now full recovered and is relaying normally, though some users may continue to experience a delay with posting any related stats.

In the meantime, we will continue to monitor for any further issues.

INVESTIGATING about 2 months ago - at 10/20/2025 03:56PM

Some users are continuing to report delays in email delivery related to this morning's outage. We are currently investigating.

MONITORING about 2 months ago - at 10/20/2025 01:19PM

AWS are recovering from the outage. Email is now delivering, and users are now able to access the platform.

We are reviewing to ensure all queued emails have delivered.

IDENTIFIED about 2 months ago - at 10/20/2025 11:58AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/20/2025 11:46AM

We’re currently experiencing a service disruption due to a widespread AWS outage impacting Street Context and other platforms. This may result in email delivery delays and login issues.

Our team is actively working to mitigate the impact, and we’ll provide an update as soon as service is fully restored. We appreciate your patience in the meantime.

Latest Street Contxt outages

Insights Data Delay - 7 months ago
Insights Data Delay - 8 months ago
Insights Data Delay - 8 months ago
Email Delays Being Reported - over 1 year ago

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