Outage in Strigo

Webview returns 404 errors for some users

Resolved Major
June 30, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We’re currently investigating an issue causing the webview to return 404 errors for some users. Our team is working to identify the root cause and restore full functionality as soon as possible.
Components affected
Strigo service

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/30/2025 04:14PM

Monitoring is complete and all systems are operating normally. The issue has been fully resolved.

MONITORING 4 months ago - at 06/30/2025 03:14PM

We’ve deployed a fix that appears to have resolved the webview 404 issue. The affected functionality is now working as expected for impacted users. We’re continuing to monitor closely to ensure stability.

INVESTIGATING 4 months ago - at 06/30/2025 02:41PM

We’re currently deploying another fix that targets the webview routing behavior. We’ll monitor its impact closely and continue investigating in parallel.

INVESTIGATING 4 months ago - at 06/30/2025 02:12PM

We applied an additional fix to the webview reverse proxy logic. However, this also did not resolve the issue. We’re still actively investigating and will provide further updates as soon as possible.

INVESTIGATING 4 months ago - at 06/30/2025 02:11PM

We deployed a fix to the rate limiter in an attempt to resolve the webview 404 errors. Unfortunately, this change did not resolve the issue. Our team continues to investigate.

INVESTIGATING 4 months ago - at 06/30/2025 02:11PM

We’re currently investigating an issue causing the webview to return 404 errors for some users. Our team is working to identify the root cause and restore full functionality as soon as possible.

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