Outage in Strigo
Labs with Office licenses are not launching
Resolved MajorIncident Report
Lab AWS instances fail to register with the AWS license manager and therefore don't launch.
The root cause is unknown, and we are still investigating.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/21/2026 10:58PM
The incident is resolved, and Office-based labs are now launching properly across all regions.
The issue was a new setting in the license manager, set by AWS, that interrupted the process of registering lab instances with the license manager. That setting has been turned off.
INVESTIGATING
about 2 months ago - at 04/21/2026 07:01PM
There seems to be an internal problem with the AWS license manager service. We are working with AWS to solve it.
INVESTIGATING
about 2 months ago - at 04/21/2026 04:00PM
Lab AWS instances fail to register with the AWS license manager and therefore don't launch.
The root cause is unknown, and we are still investigating.
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