Outage in Stripe
Chat and Request-a-call support unavailable
Resolved MinorIncident Report
We're currently investigating a full service disruption with a downstream provider that began at 14:32 UTC. This has resulted in Live Chat support unavailability impacting both Chat and Request a Callback features. Requests to our other support channels are unaffected. This issue is external to Stripe and we are actively monitoring the situation and will provide updates as more information becomes available.
Components affected
Stripe core componentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/25/2025 04:49PM
From 14:32 - 16:21 UTC, we saw a full service disruption with a downstream provider that impacted Stripe's Live Chat and Request a Callback functionality. The issue was external to Stripe and is now resolved.
INVESTIGATING
5 months ago - at 11/25/2025 04:05PM
We're currently investigating a full service disruption with a downstream provider that began at 14:32 UTC. This has resulted in Live Chat support unavailability impacting both Chat and Request a Callback features. Requests to our other support channels are unaffected. This issue is external to Stripe and we are actively monitoring the situation and will provide updates as more information becomes available.
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