Outage in Stripo

Incident: Mailchimp export temporarily unavailable

Resolved Minor
November 03, 2025 - Started 2 days ago - Lasted about 21 hours
Official incident page

Incident Report

Start time: November 4, 2025, 00:00 UTC Affected component: Mailchimp integration (email export) We are currently investigating an issue that prevents users from exporting emails from Stripo to Mailchimp. The problem occurs during the OAuth authorization process — Mailchimp returns an invalid access token. Our team has verified that the integration flow on Stripo’s side is unchanged and working as expected. The issue has been escalated to Mailchimp’s engineering team for resolution. We’ll provide an update as soon as we receive confirmation from Mailchimp or detect recovery.
Components affected
Stripo Export Service

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 11/04/2025 08:47PM

This incident has been resolved.

MONITORING 1 day ago - at 11/04/2025 08:41PM

The issue that prevented users from exporting emails from Stripo to Mailchimp has been resolved.
Mailchimp’s engineering team confirmed recovery on their OAuth service, and exports from Stripo are now functioning normally.

We are monitoring the system to ensure stable operation.

INVESTIGATING 1 day ago - at 11/04/2025 03:18PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 11/04/2025 03:17PM

Start time: November 4, 2025, 00:00 UTC
Affected component: Mailchimp integration (email export)

We are currently investigating an issue that prevents users from exporting emails from Stripo to Mailchimp. The problem occurs during the OAuth authorization process — Mailchimp returns an invalid access token.

Our team has verified that the integration flow on Stripo’s side is unchanged and working as expected. The issue has been escalated to Mailchimp’s engineering team for resolution.

We’ll provide an update as soon as we receive confirmation from Mailchimp or detect recovery.

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