Outage in strongDM

Login issues with the SDM Client.

Resolved Minor
April 28, 2025 - Started 24 days ago - Lasted 3 days
Official incident page

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Outage Details

StrongDM is currently investigating an issue where some customers are experiencing issues logging into the SDM client with the error "This email doesn't have a StrongDM account" Information will be added here as it's discovered.
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 05/01/2025 03:58PM

This incident has been resolved. If customers are still seeing individual clients not able to connect please reach out to support for help: https://help.strongdm.com/hc/en-us/requests/new

MONITORING 22 days ago - at 04/29/2025 08:00PM

The problem has been found and a fix implemented. StrongDM is monitoring the situation until resolution is confirmed.

IDENTIFIED 23 days ago - at 04/28/2025 09:16PM

Engineering is actively working to return functionality for impacted customers.

INVESTIGATING 24 days ago - at 04/28/2025 02:37PM

StrongDM is currently investigating an issue where some customers are experiencing issues logging into the SDM client with the error "This email doesn't have a StrongDM account"

Information will be added here as it's discovered.

Latest strongDM outages

SDM is aware of an outage involving AWS. - 8 months ago
SDM Partial Login Outage - about 1 year ago
SDM Partial Login Outage - about 1 year ago
Login Failure via app.strongdm.com - about 1 year ago
SAML-based authentications were failing. - about 1 year ago

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