Outage in Studentnet
MFA SMS messages failing to be delivered
Resolved MajorIncident Report
We are aware of an issue with SMS broadcast delivery service affecting the delivery of MFA codes via SMS. MFA via authenticator apps is not affected.
Components affected
Studentnet Cloudwork YourID SMS-MFA/Password Reset
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 11/07/2023 05:02AM
MFA SMS facility is now operational again. Follow up will be made with the SMS Broadcast service to find out the cause of the issue.
INVESTIGATING
almost 2 years ago - at 11/07/2023 03:42AM
We are aware of an issue with SMS broadcast delivery service affecting the delivery of MFA codes via SMS. MFA via authenticator apps is not affected.
Latest Studentnet outages
Login performance degradation - 2 months ago
AWS EC2 issues - 3 months ago
404 errors on login - 12 months ago
Authenticator based MFA not receiving notification - about 1 year ago
Facebook re-evaluating sign on workflows from Cloudwork - about 1 year ago
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