Outage in Subbly

Website Builder Issue

Resolved Minor
July 07, 2025 - Started 23 days ago - Lasted about 21 hours
Official incident page

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Outage Details

We're currently experiencing an issue with the website builder that prevents users from loading the new template. A fix is in progress and should be live within 24 hours. If you're a new subscriber affected by this, please contact our CS team for a trial extension. We apologize for the inconvenience.
Components affected
Subbly Website Builder & Hosting
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 07/08/2025 05:26PM

The issue has been identified and resolved, it is now possible to create new sites again. We apologize for any inconvenience caused.

We're continuing internal investigations to determine what caused the setting that affected this to change.

INVESTIGATING 23 days ago - at 07/07/2025 09:07PM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 07/07/2025 09:05PM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 07/07/2025 08:26PM

We're currently experiencing an issue with the website builder that prevents users from loading the new template. A fix is in progress and should be live within 24 hours. If you're a new subscriber affected by this, please contact our CS team for a trial extension. We apologize for the inconvenience.

Latest Subbly outages

Emergency maintenance affecting checkout and API - 9 months ago
Batch jobs and CSV exports delayed - about 1 year ago
Billing engine partial outage - over 1 year ago
Billing Engine - Might delay renewals - over 1 year ago
Known minor issues due to a major upgrade - over 1 year ago

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