Outage in Subbly

Website Builder Issue

Resolved Minor
July 07, 2025 - Started 3 months ago - Lasted about 21 hours
Official incident page

Incident Report

We're currently experiencing an issue with the website builder that prevents users from loading the new template. A fix is in progress and should be live within 24 hours. If you're a new subscriber affected by this, please contact our CS team for a trial extension. We apologize for the inconvenience.
Components affected
Subbly Website Builder & Hosting
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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/08/2025 05:26PM

The issue has been identified and resolved, it is now possible to create new sites again. We apologize for any inconvenience caused.

We're continuing internal investigations to determine what caused the setting that affected this to change.

INVESTIGATING 3 months ago - at 07/07/2025 09:07PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 07/07/2025 09:05PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 07/07/2025 08:26PM

We're currently experiencing an issue with the website builder that prevents users from loading the new template. A fix is in progress and should be live within 24 hours. If you're a new subscriber affected by this, please contact our CS team for a trial extension. We apologize for the inconvenience.

Latest Subbly outages

Chat widget outage - about 22 hours ago
Layout Issues on Legacy Website Builder - 14 days ago
Degraded performance on the admin dashboard - about 1 month ago
Degraded performance on the admin dashboard - 2 months ago
Degraded Performance in Admin Dashboard - 2 months ago

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