Outage in Subbly
API Outage Affecting Checkout and Builder Pages
Resolved MajorIncident Report
We are currently experiencing an outage related to our API which is affecting the checkout functionality and some website builder pages. The engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information is available and once the issue has been resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 03/04/2026 03:59PM
The issue has been resolved and all services are operating normally.
Thank you for your patience while we investigated and fixed the problem.
MONITORING
8 days ago - at 03/04/2026 03:33PM
We've identified and deployed the hotfix for the problem. Checkouts are partially operational at the moment. We're continuing to monitor.
INVESTIGATING
8 days ago - at 03/04/2026 03:00PM
We are currently experiencing an outage related to our API which is affecting the checkout functionality and some website builder pages. The engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information is available and once the issue has been resolved.
Latest Subbly outages
Legacy website builder access temporarily disabled - 2 days ago
Legacy website builder currently inaccessible - 3 days ago
Checkouts degraded due to a recent update - 9 days ago
Agent Builder Chat – Incident Investigation - 22 days ago
Issues fetching product data for new AI site builds. - about 1 month ago
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