Outage in Subscribe Pro

Degraded performance of Merchant App and API

Resolved Minor
February 09, 2021 - Started over 4 years ago - Lasted about 1 year
Official incident page

Incident Report

We are currently investigating an issue causing degraded performance of our Merchant App and API.
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Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 02/09/2021 07:05PM

We have identified the core issue and a fix is in place. We will follow up with a postmortem.

MONITORING over 4 years ago - at 02/09/2021 04:59PM

All systems are currently operating normally. We are still monitoring. We will post a postmortem write up once we fully understand the root cause.

MONITORING over 4 years ago - at 02/09/2021 04:59PM

We have implemented a fix and are monitoring. Please contact support@subscribepro.com if you continue to experience performance or connectivity issues.

INVESTIGATING over 4 years ago - at 02/09/2021 03:47PM

We are currently investigating an issue causing degraded performance of our Merchant App and API.

Latest Subscribe Pro outages

Partial Outage - about 5 years ago
Merchant App UI and API Outage - about 5 years ago

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