Outage in Subscribe Pro

All payment transactions failing

Resolved Minor

February 08, 2021 - Started about 5 years ago - Lasted about 1 year
Official incident page

Incident Report

Currently all payment transactions submitted through the Subscribe Pro Vault are failing. All other APIs and systems are operational. We have identified an issue with an upstream provider causing failing transaction requests. They have published an incident here: https://status.spreedly.com/incidents/1ly5j04m8mjs

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Latest Updates ( sorted recent to last )

RESOLVED about 5 years ago - at 02/08/2021 01:53PM

This incident has been reported resolved by our upstream provider, and we are also no longer seeing any issues, so we are also considering it resolved.

MONITORING about 5 years ago - at 02/08/2021 01:32PM

Our upstream provider has implemented a fix and transactions appear to be processing successfully now. We are actively monitoring the results.

IDENTIFIED about 5 years ago - at 02/08/2021 01:25PM

Currently all payment transactions submitted through the Subscribe Pro Vault are failing. All other APIs and systems are operational.

We have identified an issue with an upstream provider causing failing transaction requests. They have published an incident here: https://status.spreedly.com/incidents/1ly5j04m8mjs

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