Outage in Subsplash

"Something went wrong" error messages across multiple Subsplash features

Resolved Minor
March 06, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly
Components affected
Subsplash Giving Subsplash Web tools

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/07/2025 02:42AM

This incident has been resolved.

INVESTIGATING 10 months ago - at 03/07/2025 02:23AM

We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly.

MONITORING 10 months ago - at 03/07/2025 02:20AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 03/07/2025 02:09AM

We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly

Latest Subsplash outages

Subsplash LiveRS streams unable to broadcast - about 1 month ago
We've received reports of degraded performance affecting the live streaming service. - 3 months ago
Links in Media Items not loading in Web App - 3 months ago
Check-In System Not Loading - 4 months ago
Errors with submitting forms - 7 months ago

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