Outage in Subsplash

"Something went wrong" error messages across multiple Subsplash features

Resolved Minor
March 07, 2025 - Started 11 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly
Components affected
Subsplash Giving Subsplash Web tools
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 03/07/2025 02:42AM

This incident has been resolved.

INVESTIGATING 10 days ago - at 03/07/2025 02:23AM

We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly.

MONITORING 10 days ago - at 03/07/2025 02:20AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 days ago - at 03/07/2025 02:09AM

We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly

Latest Subsplash outages

Dashboard login returning error message - about 13 hours ago
On-Demand Media Transcoding is Failing at a Higher Rate - 7 days ago
Clients Redirected to a Pricing Page After Selecting "Live" in the Dashboard Menu - about 2 months ago
Simulated Live Streams Disconnecting - about 2 months ago
Subsplash Messaging Displaying, "Something Went Wrong." - 2 months ago

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