Outage in SugarSync

Services affected due to Cloudflare outage

Resolved Minor
November 18, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing delays with our website and customer portal due to a global outage with Cloudflare. Our underlying services are working normally. If you cannot log in, please wait a few minutes and try again. We will provide further updates as they become available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 09:32PM

This incident has been resolved.

MONITORING about 2 months ago - at 11/18/2025 09:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 11/18/2025 09:08PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 11/18/2025 02:46PM

We are experiencing delays with our website and customer portal due to a global outage with Cloudflare. Our underlying services are working normally. If you cannot log in, please wait a few minutes and try again.

We will provide further updates as they become available.

Latest SugarSync outages

Some accounts inaccessible - over 3 years ago
Interruption in Service - over 3 years ago
SugarSync systems may be temporarily inaccessible. - over 3 years ago
Network maintenance - Rebooting Network Switch - over 3 years ago
File uploads stuck in SugarSync desktop application - over 3 years ago

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